Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in New York City come from postal codes 10021, 10118, 10023, 10004, 10003, 10011, 10001 and 10013.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 269,371 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 21: Problems at Spectrum
Spectrum is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, Hoboken, North Arlington, Irvington, Queens, East Newark, Jersey City, The Bronx, Newark, Union City, Clifton, Nutley, Staten Island and North Bergen.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Wi-fi | |
| Brooklyn | TV | |
| Brooklyn | Internet | |
| Brooklyn | Wi-fi | |
| Hoboken | Internet | |
| New York City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Ian Cox (@viscount26) reported fromQueens, New York
@GetSpectrum I’m having an issue with the feed on fandualtv constantly breaking up ch 413 is this spectrum or fanduals problem
- Justin J. Lopez (@stellar_jl319) reported fromBrooklyn, New York
@Ask_Spectrum is there an outage issue here in Brooklyn 11217?
- Ganeesh Genus (@NissanCoppola) reported fromQueens, New York
@Ask_Spectrum is service out in Queens?
- Tanesha (@ForOurBabies76) reported fromManhattan, New York
@BrysonKatrice @GetSpectrum Horrible smh
- J. P. (@jdoggny) reported fromBrooklyn, New York
@Ask_Spectrum any word on the outage in 11231, Brooklyn, NY?
- nonchalANT (@DHugh) reported fromQueens, New York
@Ask_Spectrum is there an outage in the queens village area. My wifi keeps cutting on and off
- Lauren Totten (@L_chelsea_T) reported fromManhattan, New York
@Ask_Spectrum my bill better be prorated this month. This is 4 business days in a ROW why are shelling out all this money for spotty service @DiveBarDana
- ztalpnielk (@ztalpnielk) reported fromManhattan, New York
@Ask_Spectrum you pay for wifi and can't get it for days. Blame the customer is not how it works. @NewYorkStateAG
- Victor Taylor Perry (@wallflowerperry) reported fromBrooklyn, New York
Question…y’all know how I do the reaction videos of TWC… am I allowed to post that content here (from Wrestle Kingdom) or will they take down those videos?
- Tim Fullerton (@TimFullerton) reported fromBrooklyn, New York
@Ask_Spectrum our internet has gone out. Can you tell me if there is an outage in Brooklyn?
- Lauren Totten (@L_chelsea_T) reported fromManhattan, New York
@GetSpectrum @Ask_Spectrum THIS IS THE 5th BUSINESS DAY IN A ROW THAT THE INTERNET HAS GONE DOWN AROUND THE SAME TIME EVERY TIME - THESE ARE CLEARLY PLANNED OUTAGES THAT YOU NEGLECTED TO TELL YOUR CUSTOMERS ABOUT
- Lindsay🏳️🌈 (she/her) (@GeeketteLindsay) reported fromBronx, New York
@Ask_Spectrum is there an ETA for when the outage will be resolved for 10027? Or a way to stay up to date on any progress? TY
- Lauren Totten (@L_chelsea_T) reported fromManhattan, New York
@Ask_Spectrum It just says we are in an outage area and services should be restored by 1pm - is there something you can do with just my specific service?
- Matthew Drutt (@MatthewDrutt) reported fromManhattan, New York
@Ask_Spectrum Why would I send you my personal information? That has no bearing on the behavior of this employee. I have already filed a complaint via telephone. I dare you to discipline this idiot.
- Delvin J. Moody (@DelvinMoody) reported fromManhattan, New York
@GetSpectrum Mobile is the WORST. That’s the tweet. This is why I’m going to @Verizon #ThatsTheTweet
- Curt Hoppe (@curthoppe) reported fromManhattan, New York
@BizFleury @Ask_Spectrum @fox5ny Same here in New York it sucks
- ztalpnielk (@ztalpnielk) reported fromManhattan, New York
@Ask_Spectrum horrific service at West 23St and still no wifi on my phone.
- David Clarke (@WriterClarke) reported fromBrooklyn, New York
@NPadillaNYC @GetSpectrum I had a similar problem with Optimum. Now I have 5G Home Internet from Verizon. FiOS remains the best internet I’ve had in recent years, but since I can’t get it in my apartment, I’m doing fairly well with this cellular internet from Verizon.
- yquienma ? (@ElTalMickey) reported fromManhattan, New York
Ayooo @GetSpectrum i cant watch #SuperBowl your network stays lagging
- Tim Fullerton (@TimFullerton) reported fromBrooklyn, New York
@Ask_Spectrum we are having issues with our internet. Are there any outages in Brooklyn?
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Becky Smith (@beckysmith1022) reported
NYC people—for those of you that have Spectrum for internet—WHY??? It is THE worst internet! I’m reading comments from all over the US and it’s the same thing, days without or spotty internet. And it’s not every few months but weekly!! @askspectrum_ and @GetSpectrum FIX IT!!!!
- TeKnowledge (@Teknowledge420) reported
@Ask_Spectrum You are so lame. Seriously asking a simple question of why my new router won’t work with your service. You can’t give me a simple answer about the model number and router I have and why it doesn’t work with your system.
- Clouded Blade (@Clouded_Blade) reported
@Ask_Spectrum Oh I know you assistances is “is it plugged in” “it is? Oh let me send a tech out there” lol it’s been 2 weeks and no fix.
- Jenn 🌻 (@JennnWrayyy) reported
@Ask_Spectrum Never mind! The issue was with my computer...all fixed! Thank you though!!
- JonMFRamsay (@JonMFRamsay) reported
@Ask_Spectrum Can you help me im getting an upload speed of 4mbps when i should be getting 20?
- Ricardo. (@_evoke) reported
bro my internet has been out since 1:30 & wasn’t able to do my work or anything. when is it coming back up wtf @Ask_Spectrum
- Chris (MuteNet) (@_MuteNet) reported
@Ask_Spectrum @Gabe_ENV told y'all the internet kept disconnecting and having spikes, the guy came in, tightened up a wire and said "aight your internet is fixed" same issues 2 days later lmao
- TeKnowledge (@Teknowledge420) reported
@Ask_Spectrum Why can’t I get my née router hooked up on your network? AX1800 and now it’s worthless. Please explain.
- Michael W Morgan (@GHOSTWOLF78) reported
@GetSpectrum Okay Spec, buddy, real talk...the internet has been out for 4 days now...what the actual **** is your problem!?
- margaretta lundrigan (@margarettalund5) reported
@Ask_Spectrum ok, Spectrum, what about the freaking outage in Staten Island????
